Effective Date: October 8, 2026 Last Updated: October 8, 2026
At oriaj9, we are dedicated to providing responsive, thorough, and professional customer care. Whether you require guidance on styling, need detailed product dimensions, wish to check the delivery progress of your order, or need to initiate a return or exchange request, our team is here to assist you.
Company Details & Contact Channels: Company Name: oriaj9 Official Customer Support Email: service@oriaj9.com Customer Support Operating Hours: Monday through Friday, 9:00 AM to 6:00 PM PDT (Pacific Daylight Time) Observed Closures: Saturdays, Sundays, and major United States federal holidays
Assistance & Inquiries: To contact us, please send an email directly to service@oriaj9.com. To ensure our customer support representatives can evaluate and resolve your inquiry efficiently, please include the following details in your message:
-
Your full legal name and the email address used during checkout.
-
Your original order confirmation number (e.g., #ORIA-XXXXX).
-
A detailed summary of your question, inquiry, or concern.
-
For inquiries regarding damaged items, missing accessories, or defective merchandise, please attach clear, well-lit photos or video documentation showing the issue, along with photos of the original exterior shipping box and postal shipping label.
Response Time Policy: Our support representatives review and answer incoming correspondence during regular operational hours (Monday through Friday, 9:00 AM to 6:00 PM PDT). We aim to respond to all inquiries within 24 to 48 business hours. Inquiries sent during weekends or recognized statutory holidays will be handled in sequence on the following business day.
Important Note Regarding Returns: All product returns must receive formal written authorization from our support department prior to shipment. Do not ship packages to the address printed on your original shipping parcel or to any unconfirmed logistics facility. Please contact service@oriaj9.com to secure an authorized Return Merchandise Authorization (RMA) number and our official designated return facility address.