Return Policy

Effective Date: October 8, 2026 Last Updated: October 8, 2026

At oriaj9, we are committed to providing exquisite jewelry craftsmanship, durable finishes, and complete customer satisfaction. We want you to love your earrings. If for any reason you are not completely satisfied with your purchase, we accept product returns and issue refunds in strict accordance with the terms detailed below.

  1. 30-Day Return Eligibility Period You have thirty (30) calendar days from the date your package is marked as delivered by the postal carrier to request a return authorization. Requests submitted after the expiration of this 30-day window cannot be accepted for return, exchange, or refund.

  2. Return Condition Standards To qualify for a return authorization and full refund, items must satisfy all of the following requirements:

  • The earrings must be unworn, unused, and in original, brand-new condition.

  • The items must show no signs of physical wear, scratches, metal tarnishing from cosmetics or moisture, bent ear posts, modified clasps, or perfume and beauty residue.

  • Items must be returned in their original packaging, including branded jewelry backing cards, protective inner bags, foam inserts, gift boxes, and any included promotional items.

  • All original product labels, security tags, and hygiene seals must remain intact and untampered with. Items returned showing visible signs of wear, hygiene seal compromise, missing accessories, or damaged packaging will be rejected and sent back to the customer at their expense, or subject to a partial restocking deduction.

  1. Designated Return Address & RMA Requirement All returns must be shipped directly to our designated return facility address. You must obtain formal written approval prior to returning any merchandise.

  • Critical Notice: The address printed on your original parcel's exterior mailing label is a transit routing hub and is NOT equipped or authorized to receive customer returns. Packages mailed to that transit address or returned without an approved Return Merchandise Authorization (RMA) will be rejected, marked abandoned, or destroyed by carrier facilities. oriaj9 assumes no legal or financial liability for items sent to unauthorized addresses.

Step-by-Step Return Procedure: Step 1: Contact Customer Support Send an email to service@oriaj9.com within thirty (30) days of receiving your order. Include your order number, the specific earring style(s) you wish to return, and a clear reason for the return. If requesting a return due to damage or defect, attach clear photos of the item and the outer parcel label. Step 2: Receive RMA & Designated Address Our customer care team (active Monday through Friday, 9:00 AM to 6:00 PM PDT) will review your request within 24 to 48 business hours. Upon approval, we will provide you with an authorized Return Merchandise Authorization (RMA) number and the exact designated return facility address. Step 3: Pack Your Shipment Place the jewelry in its original packaging, pack it securely inside a sturdy shipping box, and clearly write your RMA number on the exterior of the parcel. Ship the package via a recognized postal or courier service that includes active tracking and delivery confirmation. Step 4: Share Tracking Information Reply to your support email thread with the tracking number and carrier name so our warehouse staff can identify your return upon arrival.

  1. Return Shipping Costs

  • Customer Responsibility: For general or discretionary returns (such as change of mind, personal preference, or sizing considerations), the customer is responsible for all associated return shipping postage, courier costs, and tracking fees. Original shipping fees are non-refundable.

  • Company Responsibility: If you receive a verified defective, damaged, or incorrect item due to our operational error, oriaj9 will provide a prepaid return label or cover reasonable return shipping expenses upon verification.

  1. Damaged, Defective, or Incorrect Deliveries Please inspect your jewelry immediately upon receipt. If your order arrives damaged, defective, or incorrect, you must contact service@oriaj9.com within seven (7) days of delivery. Please provide your order number, a description of the defect, and high-resolution photographs showing the damaged area and the shipping carton. Upon verification, we will promptly arrange a complimentary replacement or issue a full refund.

  2. Inspection & Refund Timeline Once your return reaches our designated facility, please allow 3 to 5 business days for our inspection team to evaluate the condition of the items against our return standards.

  • After inspection approval, a refund will be issued to your original payment method.

  • Please allow 5 to 7 business days for our system to process the credit.

  • Depending on your credit card provider or financial institution, funds may take an additional 3 to 10 business days to reflect on your account statement.

  • Original shipping fees paid at checkout ($5.99 Standard Shipping or $8.99 Expedited Shipping) are non-refundable.

  1. Non-Returnable Items For health, hygiene, and sanitary reasons, earrings with broken hygiene seals or items that have been worn cannot be accepted for return unless verified as defective upon arrival. Gift certificates and items explicitly marked as Final Sale are non-refundable.