Effective Date: October 8, 2026 Last Updated: October 8, 2026
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General Inquiries
What is oriaj9? oriaj9 is an independent online jewelry store specializing in curated statement earrings, vintage-inspired drop earrings, artistic cluster jewelry, and playful novelty accessories. We prioritize high-grade craftsmanship, distinctive designs, and lightweight comfort across all our collections.
How do I get in touch with customer support? You can contact our support team anytime by sending an email to service@oriaj9.com. Our customer care desk operates Monday through Friday, 9:00 AM to 6:00 PM PDT. We strive to reply to all inquiries within 24 to 48 business hours.
Can I change or cancel my order after placing it? We begin processing orders shortly after payment verification to maintain efficient shipping timelines. If you need to modify your shipping address or cancel an order, please email service@oriaj9.com as soon as possible with your order number. While we cannot guarantee adjustments once an order has entered fulfillment or dispatch, we will make every reasonable effort to accommodate your request before postal carrier pickup.
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Shipping & Delivery
What shipping tiers and rates do you offer? We offer straightforward, transparent shipping options based on your order subtotal:
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Standard Shipping (Orders $0.00 to $48.99): $5.99
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Free Standard Shipping (Orders $49.00 and above): Free ($0.00)
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Expedited Shipping (Available on all eligible orders): $8.99
How long will my package take to arrive? Estimated delivery time across all shipping methods is 10 to 20 business days following carrier dispatch. Prior to shipping, all orders undergo a 1 to 3 business day fulfillment and quality inspection period.
How can I track my shipment? Once your parcel is dispatched from our logistics center, an automated shipping confirmation email containing your carrier tracking number and an online tracking portal link will be delivered to you. Please allow 48 to 72 hours for initial tracking scan events to populate in the carrier system.
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Returns & Refunds
Do you accept returns and issue refunds? Yes. We accept returns and provide refunds for eligible items that are unworn, undamaged, and kept in their original packaging with all security tags, hygiene seals, and protective elements intact.
Where do I send my return package? All returns must be shipped to our designated return facility address. You must contact service@oriaj9.com prior to sending any merchandise back. Our team will verify your return eligibility and provide you with an authorized Return Merchandise Authorization (RMA) along with the specific designated return address. Shipments sent without prior authorization or mailed to the address on the parcel label will be refused.
Who covers return postage fees? For standard or discretionary returns (such as change of mind, personal preference, or styling decisions), the customer is responsible for all return shipping postage, courier costs, and tracking fees. If you receive a verified defective, damaged, or incorrect item, oriaj9 will provide a prepaid return label or cover reasonable return shipping expenses.
When will I receive my refund? Once your return package arrives at our designated facility and passes inspection, your refund will be processed to your original payment method within 5 to 7 business days. It may take an additional 3 to 10 business days for the funds to reflect on your account, depending on your bank or credit card issuer.
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Product Materials & Care
Are your earrings heavy on the earlobes? We engineer our statement earrings with lightweight alloys, hollowed reverse settings, and balanced articulated links to ensure they provide maximum visual dimension while maintaining comfortable, strain-free wear throughout the day.
How should I care for my oriaj9 earrings? To protect metal finishes, enamels, and crystals, avoid direct contact with water, pool chemicals, perfumes, hairsprays, and skincare lotions. Put your earrings on after finishing hair and makeup routines, and remove them before swimming, exercising, or sleeping. Gently wipe clean with a soft, dry lint-free cloth after wear, and store them flat in a lined jewelry pouch away from moisture and direct sunlight.